Attention: Change Healthcare—one of the Benefit Funds’ vendors and a prominent healthcare technology provider linking providers, payers and patients—experienced a cyberattack on Wednesday, February 21. Although the cyberattack did not target the Benefit Funds’ systems, we immediately severed network connections with Change Healthcare to prevent potential risks to our members' data. As a result, we cannot exchange electronic transactions (including claims submissions, ERAs and EFTs) through Change Healthcare's platform.
We do not know how long Change Healthcare will be unavailable. Therefore, we have begun identifying alternative payment, EDI, and other claims and payment service solutions to use in the interim. Please use the following services until further notice:
Eligibility Verification
NaviNet's online provider portal
For customer support, including registration and technical assistance, please contact NaviNet directly at (888) 482-8057 or IVR at (888) 819-1199.
Claims Submission
Ability (Inovalon) Help Center
The Funds Provider Relations Call Center is currently experiencing higher than normal call volumes, and you may have to wait longer than usual to reach a Representative. The Funds have many self-service options to support you. To check 1199SEIU patient eligibility, benefit and claim status information, please visit our provider portal at www.NaviNet.net, or call (888) 819-1199 to be connected to our 24-hour automated claims and eligibility system. You can also email us at [email protected].